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Documentation
Guides grounded in the current Nektur customer workspace.
Welcome to Nektur AI
What The Hive covers and how to start using the Nektur workspace.
What Is Nektur AI?
A plain-language overview of the Nektur privacy workspace.
Understanding Nektur's Five Core Pillars
How Discover, Control, Respond, Document, and Monitor map to the product.
Creating Your Nektur AI Account
Sign up, confirm email if required, and create an organization workspace.
Signing In to Nektur AI
How to sign in, reset a password, and recover access.
Navigating the Customer Portal
Sidebar groups, Overview, and where common tasks live.
Understanding Your Workspace
Organizations, domains, and what stays isolated per workspace.
Adding Your First Website
Add a public hostname and understand verification for deeper scans.
Managing Multiple Websites
Switch domains and keep website-scoped settings separate.
Understanding the Overview Dashboard
What Overview summarizes for your organization and website context.
Running Your First Website Scan
Start a Quick or Standard scan from Scanner.
Understanding Your First Scan Results
Read scan status, cookies, vendors, and consent verification outcomes.
Configuring Your Consent Banner
Create banner settings and install the script on your site.
Setting Up Privacy Request Intake
Publish a form and find submissions in Request Queue.
Creating Your First Privacy Policy
Walk through Privacy Policy questions, review the draft, and publish.
Getting Started with Legislative Intelligence
Open the privacy law trackers and Compliance Impact.
Introduction to Nek AI Assistant
What Ask Nek can and cannot do in the workspace.
Recommended Initial Setup Checklist
A practical order of operations for a new workspace.
Introduction to Data Source Tracking
How Scanner, Cookies, Vendors, and Monitoring work together.
Understanding Website Scanning
HTTP crawl, browser crawl, reuse rules, and daily caps.
Understanding Scan Depths
Quick, Standard, and Deep behavior.
Understanding Scan Statuses
Running, Completed, Partially completed, Failed, and stopped jobs.
Understanding Scan Results
Observations, categories, risks, and remediations.
Identifying Cookies, Pixels, and Scripts
How discovery surfaces technologies and third-party hosts.
Understanding Vendors
Vendor grouping from signatures and unidentified hosts.
Understanding Cookie Categories
Necessary, analytics, marketing, and related labels.
Understanding Consent Verification Results
Pass, Fail, Inconclusive, Not tested, and Error meanings.
Understanding Privacy and Technical Findings
How to read findings without treating them as legal verdicts.
Reviewing Scan History and Monitoring
History, comparisons, and scheduled cadence behavior.
Scanning Limitations and Best Practices
What scans cannot guarantee and how to get cleaner results.
Introduction to Consent Management
Banner, domain rules, and consent logs at a glance.
Creating and Customizing Your Consent Banner
Appearance, layout, regions, and publishing.
Configuring Consent Categories
Essential, analytics, marketing, and related preference groups.
Configuring Domain Consent Rules
Classify hosts for auto-block and reporting.
Installing the Nektur Consent Script
Place banner.js on your site and verify it loads.
Accept, Reject, Preferences, and Withdrawal
Visitor actions the banner supports.
Understanding Consent Event Logs
What Consent Logs store and what they do not prove.
Understanding Auto-Block Behavior
What the script can hold before and after configuration loads.
Testing Consent Banner Behavior
Manual checks and how scan verification complements them.
Consent Management Best Practices
Operational habits for banners, rules, and logs.
Introduction to Data Subject Access Management
Intake, queue, and fulfillment responsibility boundaries.
Creating Privacy Request Intake Forms
Configure public forms and supported request types.
Understanding the Request Queue
Statuses, filters, deadlines, and references.
Identity Verification Workflows
What verified means in Nektur and what it does not.
Managing Access, Deletion, and Other Requests
Tasks, systems of record, and closing rules.
DSAR Audit Trails and Metrics
Where history and dashboard signals appear.
DSAR Management Best Practices
Process habits that keep queue work accurate.
Introduction to Policy Generation
Privacy and cookie policy drafting in Nektur.
Creating Privacy and Cookie Policies
Guided answers, cookie inventory drafts, and editing.
Draft vs Published Policies
Statuses, versions, and embed snippets.
Policy Review Schedules and Statuses
Frequencies, next review dates, and CURRENT through OVERDUE.
Using Scan Findings in Policy Drafting
How discovery informs disclosures without auto-approving text.
Policy Governance Best Practices
Publish discipline and review hygiene.
Introduction to Legislative Intelligence
Trackers, updates, and impact views.
Understanding U.S. and EU Trackers
Catalog statutes vs bill feeds.
Regulatory Updates and Data Freshness
Unread badges and scheduled ingestion—not real-time guarantees.
Understanding Compliance Impact
Heuristic gaps across consent, policy, sources, and DSAR.
Legislative Intelligence Best Practices
How to use trackers responsibly.
Meet Nek AI Assistant
Privacy-scoped assistant inside the Nektur workspace.
What Can Nek Help You With?
In-scope assistance and hard refusals.
Understanding AI Credits and Settings
Plan credits, purchased credits, and AI Settings toggles.
OpenAI API and AI Limitations
Provider transparency and accuracy expectations.
Best Practices for Using Nek
Ask clear questions and keep humans in the loop.
Managing Your Nektur AI Account
Profile access, password reset, and sign-out.
Managing Organization Members and Roles
Invites, Admin vs Agent, and access boundaries.
Access Log and Audit Log
Sign-in history and workspace operational events.
Adding and Removing Websites
Domain lifecycle inside an organization.
Understanding Account Security
Authentication basics and MFA expectations.
Understanding Nektur AI Pricing
Where to compare plans and manage subscription in-app.
Understanding Plan Entitlements and Meters
What subscriptions control in the workspace.
Understanding AI Credits and Add-Ons
Credit packs, websites, seats, and other sellable add-ons.
Managing Subscription and Invoices
Upgrade, portal, invoices, and cancellation via Stripe.
Troubleshooting Billing Issues
Common subscription sync and access problems.
Unable to Sign In
Symptoms and fixes for login failures.
Website Scan Failed or Incomplete
Browser failures, timeouts, and partial results.
Consent Banner Not Appearing
Script, hostname, and configuration checks.
Consent Events or Enforcement Issues
Missing logs and trackers before consent.
Privacy Request Intake or Queue Issues
Form submissions and unexpected statuses.
Policy Generation or Publish Issues
Draft failures and review status confusion.
Nek Not Responding or Credits Exhausted
Assistant errors and credit balance.
Support Tickets
How in-app tickets work.
How Nektur Protects Customer Information
Implemented controls described at a customer-safe level.
Understanding Data Processing and AI
Customer ownership and OpenAI API usage.
Website Scanning Authorization
Only scan sites you are allowed to test.
Privacy and Security FAQ
Short answers to common trust questions.