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Troubleshooting Billing Issues
Common subscription sync and access problems.
Last updated 2026-10-31
Symptoms
- Plan still shows Free after payment.
- Add-on missing after Checkout.
- Invoice not visible.
Steps
- Confirm you are an organization Admin.
- Reopen Billing and the Stripe portal.
- Wait briefly for webhook fulfillment, then refresh.
- Open a support ticket with the approximate purchase time (no card numbers).
When to contact support
If payment succeeded in Stripe but entitlements never update after a reasonable wait.