Unable to Sign In

Symptoms

Login errors, missing confirmation, or unexpected redirect loops.

Possible causes

• Wrong host (marketing vs app).
• Email not confirmed when required.
• Incorrect password.
• Authenticator challenge incomplete.

Steps

1. Use the customer app login URL.
2. Reset password if needed.
3. Complete email confirmation from signup mail.
4. Finish authenticator prompts when shown.

When to contact support

If the account exists and password reset mail never arrives after checking spam.