Troubleshooting

Unable to Sign In

Symptoms and fixes for login failures.

Updated 2026-10-31

Support Tickets

How in-app tickets work.

Updated 2026-10-31

Website Scan Failed or Incomplete

Browser failures, timeouts, and partial results.

Updated 2026-10-31

Consent Banner Not Appearing

Script, hostname, and configuration checks.

Updated 2026-10-31

Consent Events or Enforcement Issues

Missing logs and trackers before consent.

Updated 2026-10-31

Privacy Request Intake or Queue Issues

Form submissions and unexpected statuses.

Updated 2026-10-31

Policy Generation or Publish Issues

Draft failures and review status confusion.

Updated 2026-10-31

Nek Not Responding or Credits Exhausted

Assistant errors and credit balance.

Updated 2026-10-31